The Field Tech Supervisor will oversee a team of field technicians responsible for installing, maintaining, and troubleshooting our broadband services. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for delivering exceptional customer service.
Responsibilities:
- Supervise a team of field technicians, providing guidance, support, and training as needed
- Ensure that all installations and maintenance work is completed accurately and in a timely manner
- Coordinate with the operations team to schedule appointments and allocate resources effectively
- Monitor team performance and implement strategies to improve efficiency and productivity
- Ensure compliance with safety regulations and company policies
- Serve as a point of contact for escalated customer inquiries and technical issues
- Maintain accurate records of work performed and equipment inventory
- Collaborate with other departments to identify and implement process improvements
Qualifications:
- High school diploma or equivalent; associate degree or technical certification preferred
- 3+ years of experience in telecommunications or a related field
- 1+ years of experience in a supervisory role
- Very valuable experience:
- Experience with fixed wireless technology and installations is highly desirable
- Knowledge of VoIP (Voice over Internet Protocol) systems and networking protocols
- Familiarity with tools and equipment used in wireless installations, such as antennas, radios, and cabling
- Understanding of signal propagation and interference mitigation techniques in wireless networks
- Ability to troubleshoot connectivity issues and optimize network performance in a wireless environment
- Strong technical skills, including knowledge of networking principles and equipment
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks simultaneously
- Valid driver's license and clean driving record
Physical And Sensory Requirements:
The physical and sensory abilities required for this classification include:
- Strength to lift a 50-pound object, without assistance, and items weighing up to 150 pounds with assistance.
- Coordination and equilibrium sufficient to climb a ladder and maintain balance while pulling cable.
- Sight in order to read computer screens and standard computer printouts / may involve extensive VDT exposure; visual color discrimination sufficient to distinguish the color codes of wire and schematic drawings.
- Hearing, speech, sight, and physical dexterity sufficient to function in a typical office environment.
- Coordinated, skillful movements of fingers, hands and arms to operate a computer keyboard; may require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting computers.
- Strength and dexterity to crawl, kneel, crouch, or twist to reach/and or work with assigned systems.
- Manual and finger dexterity sufficient to work with hands in close tolerances and to work with extremely small electronic components.
- Strength, mobility and dexterity to use small hand and power tools as necessary and to climb or crawl to install equipment in areas of close tolerance.
Benefits:
- Medical, Dental, Vision and Prescription Plans
- Flexible Spending Accounts
- Short- and Long-Term Disability
- Supplemental Life and AD&D
- 401(k) Retirement Savings
- Employee Assistance Program
- Time Off and Holidays